Privacy Policy

Introduction

This Privacy Policy explains how Gim Info Solutions Pvt. Ltd. ("GimBooks", "we", "us" or "our") collects, uses, discloses and safeguards your information when you use the GimBooks application, website and related services. This Policy is published in accordance with the Information Technology Act, 2000 and the rules made thereunder. By using GimBooks, you consent to the practices described below.

Information We Collect

We collect information that you provide directly, information generated through your use of the Service, and information about the devices you use to access GimBooks. This includes business details, client records, personal identifiers, transaction data and technical device information. We collect only what is reasonably necessary to provide and improve the Service.

Information About the User's Company

To set up and operate your account, we collect details about your business such as company name, address, GSTIN, logo, contact details and bank or payment information used for invoicing. This information is used to generate compliant invoices, e-way bills and reports on your behalf.

Information About the User's Clients

When you create invoices, estimates or other documents, you may add details about your clients, including their names, addresses, contact information and GST identifiers. You are responsible for ensuring you have the right to share this client information with us, and we process it solely to provide the Service to you.

Personal Information

Personal information includes data that can identify an individual, such as your name, email address, phone number and login credentials. With your explicit consent, we may also access financial SMS messages from registered bank senders and your contacts to support optional features such as credit and loan assessment. You may decline or withdraw this consent at any time.

Non-Personal Information

We also collect non-personal information that does not directly identify you, such as device type, operating system version, app usage patterns, aggregated analytics and crash logs. This information helps us understand how the Service is used and to improve its stability and performance.

Data Deletion

You may request deletion of your account and associated data at any time by submitting our account-deletion form. In addition, accounts that remain inactive will be automatically scheduled for deletion sixty (60) days after the last activity. Certain records may be retained for a limited period where required to comply with legal, tax or accounting obligations.

How We Use and Share Information

We use your information to provide, maintain, secure and improve the Service, to process payments, to communicate with you and to comply with applicable law. We do not sell your personal information. We may share information with trusted service providers who help us operate the Service, and only under appropriate confidentiality and data-protection obligations.

How We Protect Your Data

We employ industry-standard safeguards including SSL encryption in transit and firewalls to protect your data against unauthorized access, alteration or disclosure. We do not store your complete card details on our servers; payments are processed by secure, PCI-compliant payment gateways. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure.

Android Advertising Identifiers

Our application may use Android advertising identifiers to support analytics and limited promotional features. These identifiers are not permanently linked to your personal information, and you can reset or limit ad tracking at any time through your device settings.

Links to Other Websites

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any information to them.

Cookie Policy

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our website is used. You can opt out of non-essential cookies through your browser settings or any cookie controls we provide, though some features may not function properly if cookies are disabled.

Age of Consent

The Service is intended for use by individuals who are eighteen (18) years of age or older. By using GimBooks, you represent that you are at least 18 years old. We do not knowingly collect personal information from anyone under this age, and we will take steps to delete such information if we become aware of it.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no consistent industry standard for interpreting DNT signals, our Service does not currently respond to or honor them. You can still manage your privacy preferences using the controls described in this Policy.

Dispute Resolution and Jurisdiction

Any dispute arising out of or relating to this Privacy Policy or the Service shall first be addressed through good-faith mediation for a period of thirty (30) days. If the dispute remains unresolved, it shall be referred to arbitration seated in Raipur, Chhattisgarh, conducted in accordance with applicable Indian law. Subject to the foregoing, the courts of Raipur, Chhattisgarh shall have exclusive jurisdiction.